Qualtrics (survey tool)

Useful for creating your own general purpose research surveys.

Key features

Intuitive, easy-to-use, drag and drop interface.
Choose from a wide range of question types.
Write your own questions, or use pre-written questions from the large Qualtrics question library.
Use survey flow to customise which sections of a survey appear for users depending on their responses.
Add an option to upload a file for non-confidential data in surveys.
Send out surveys to pre-built contact lists with personalised messages, or using anonymous links.
Quickly and easily produce reports and analyse data.

Available to staff and students

You can use this service on University-managed and personal devices.

Web-based

This service works in your web browser.

Funded by the University

There isn’t a cost to you for standard use.

Support is available from the supplier:

Support and training in using Qualtrics at the University is provided by the Digital Inclusion, Skills and Creativity (DISC) team, who offer:

Online resources including a practical guide to survey tools which includes guidance on Qualtrics.
Regular training sessions on Qualtrics and using survey tools more widely.

If you need help or guidance on using Qualtrics, please contact IT Services.

If you're experiencing technical issues or your issue can’t be resolved after contacting IT Services, please contact Qualtrics (qualtrics.com).

Your responsibilities and policies

We ask that you adhere to the Qualtrics terms of service (qualtrics.com).
You must only use University of York branded surveys for University-related work. The University of York brand should not be used for non-University business.
If you use the File Upload option in your survey, be aware that this feature does not support uploading of files that contain sensitive or confidential data, and you should actively discourage respondents from uploading any sensitive or confidential data.
Data privacy: Data is stored in Europe, in Qualtrics Datacenter EU1.

The following policies apply to all IT services provided by the University.

Service performance

Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.

Feedback and complaints

We appreciate feedback as it helps us review and continually improve our service.

Page last reviewed: 9 September 2024